1.Cross-cultural aspect of business cooperation
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"Golden" rules of cross-cultural communication.
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Analyses of personal mistakes and setting the tasks.
Discussion of experience of cross-cultural communication. Personal experience.
Mini-lecture. Case-study "Are we able to understand each other?" Discussion.
Interactive exercises.
2.National business culture. Business cultures of different countries
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Knowledge of culture is the key competence in international business cooperation.
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Models of national business cultures.
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The aspect of space and time in different cultures.
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The tools to assess national business cultures.
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How to assess your own culture profile.
Mini-lecture with examples. Case-study "We and they".
Situational analysis. Discussion, conclusions.
Recommendations.
3.Initiation of cross-cultural business contacts with foreign partners
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How to effectively use cross-cultural differences in business cooperation.
Mini-lecture with elements of group discussion.
4.Building positive relationship with foreign partners
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Methods to build positive and favorable relationship with the partner.
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National and cultural habits: meeting, greeting, giving gifts in other cultures.
Workshop – how to avoid communication barriers. Discussion of outcomes.
Mini-lecture with examples.
5.Successful negotiations with a foreign partner
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Keep smiling in business cultures of different countries.
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How to understand a "face" expression in different countries.The strategies to keep face.
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To joke or not to joke?
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Men and women at the negotiation table.
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How to understand the language of gestures and the mimics of a foreign partner.
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Business correspondence: business proceedings andиetiquette.
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Business correspondence.
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Templates of some documents. Cliché to use in business correspondence (in English).
Mini-lecture. Case-study.
Management workshop on how to plan the negotiation process with a foreign partner.
Discussion, outcomes, conclusions.
6.National styles of decision-making
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National features of decision-making and taking them into account in negotiations.
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How to demonstrate the agreement – national peculiarities from culture to culture.
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Explicit and implicit styles of decision-making in different cultures.
Mini-lecture with examples.
Case-study: How to define the styles of decision-making.
The analysis the situations given.
Note:All our corporate training programs are customized to the clients’ requirements.
The course is a combination of theoretical knowledge and practical skills.
В стоимость входят кофе-паузы, раздаточные материалы, сертификат, др. Бесплатно содействуем в бронировании гостиницы для иногородних участников.
Методы и формы работы
Занятия проводятся в режиме интенсивного взаимодействия ведущего и участников. Используются работа в малых группах, мозговой штурм, наглядные материалы. В ходе последующего обсуждения участники не только наблюдают, анализируют, делают выводы и получают необходимую теоретическую информацию, объясняющую их непосредственный практический опыт, но и соотносят с помощью ведущего свой имеющийся и полученный опыт и знания.
Формы контроля
Во время проведения семинара участники будут выполнять различные практические задания. Будут разбираться случаи из практики.
В процессе работы предусмотрены ответы на вопросы участников, обсуждение ситуаций, возникавших у самих участников.
